What to know during your search, before you schedule a showing
What to know after your showing, as you complete the application
What to know post approval, as you become a CYM Living resident
BEFORE YOU SCHEDULE A SHOWING
Q: Can I see this apartment? Or when can I take a look at this apartment?
Answer
CYM Living offers both virtual and in-person tours, by appointment only, between the hours of 9am and 5pm seven days a week. Please reach out to our leasing team at 312-940-4479 to schedule an appointment. CYM Living also offers several other online leasing tools such as online applications and lease signings and pre-recorded tours.
Q: Do I have to see the apartment in person?
Answer
Browse our available units here and schedule yourself a live virtual appointment today.
Q: How much are your studios, 1bed etc?
Answer
All unit prices can be found by searching our available units here: Search Apartments
Q: What's your pet policy?
Answer
CYM Living is pet friendly. Two pets, weighing up to 40 pounds, are welcome per unit. Certain breeds are prohibited based on average full grown weight. A one time pet fee of $100 or $200 and a monthly charge of up to $20 per pet may apply. Pet policies vary by property.
Q: What if I have bad credit? Do I need a specific credit score?
Answer
Credit reporting is a factor of our approval process but specific credit scores are not required.
Q: Do you offer short-term leases?
Answer
For most properties, 12 months is our shortest lease term available. Some exceptions apply.
Q: What schools are located in my neighborhood?
Answer
You can find specific school information at greatschools.org.
THE APPLICATION PROCESS
Q: How can I sign a Lease?
Answer
A lease can be signed online or in person at your local neighborhood office. Please call 312-940-4479 to set up an appointment.
Q: How do I apply?
Answer
You can submit an application online here. You must have a government issued ID and 90 days proof of income.
Q: Do you have an application fee?
Answer
The application fee is $50 per applicant, unless otherwise specified. This can be paid with a credit card, debit card or bank account information.
Q: What do I have to put down to hold the apartment?
Answer
The full move-in fee or security deposit is due at lease signing and will hold the unit until your scheduled move-in date (some exceptions may apply).
Q: How long before I know if my application has been approved?
Answer
Applications begin processing within 24 - 48 business hours of submission. Please ensure you've included all necessary documentation for a speedy turnaround.
Q: When can I sign a lease?
Answer
A lease may be signed after your showing appointment and your application has been approved. All units are first come, first served.
ONCE YOU'RE A CYM LIVING RESIDENT
Q: Can I pay my rent online?
Answer
Yes, you can! You can login to your Resident Portal here and make payment for your rent with credit card, debit card, or an ACH withdrawal from your bank account.
Q: How do I request maintenance?
Answer
You can reach our maintenance team in multiple ways. For one, you can login to your Resident Portal here and click "Submit Service Request". You can also call our Resident Care team at 312-210-8954 to submit a maintenance request. In the case your maintenance issue is an emergency and is after hours, please call 312-210-8954 and follow the prompts for your community. Your request will then be dispatched to an on-call technician.
Q: My child just turned 18, Do I need to add them to the lease?
Answer
Yes, please reach out to Resident Care at 312-210-8954 and schedule an appointment.
